Hello! I'm Benoît
My Professional competencies are leadership, strategic planning, analytical thinking, organisational skills, time management and communication. I am a high achiever, I can work under pressure and change management, issues to solve are challenging and motivating to me.
Benoît Ducrot
IT and Program Manager
Phone:
Email:
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Date of Birth:
July 8th, 1971
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EXPERIENCE
Nov.2014-Today
Swiss and Luxembourg Program Manager
IGT Global Services
Managing the day-to-day customer-IGT relationship to ensure successful implementation of the program plan and service according to the terms of the contract, I am a member of the core team who establishes an IGT program for IT system Delivery.
Being the first contact for Lottery for other activities such as operations and field service support, the main tasks are , to drive process improvement using best practice methods to solve inefficiency with employees' productivity and the multiple IT applications required for completing job duties, and to lead and manage Service Level Agreements according to the terms of the contracts.
Oct.2011-Oct.2014
Swiss Program Manager
IGT GLobal Services
I provided overall management and support for concomitant projects across multiple products, acting as a go-between Customers, the Management and the Development, QA (Quality Assurance) and Delivery teams. Working close to the Account Development Manager, I applied IGT PMO processes and project best practices to ensure the projects would run consistently and that risks were communicated. I worked with the Resource Manager of Development and QA to define and plan new projects and to roll out initiatives within different groups. I worked closely with these Managers to ensure that projects were executed successfully, with production stability, high-quality service and high customer satisfaction.
Aug.2010-Oct.2011
Senior Business Analyst
Gtech Global Services formaly IGT
I worked with the Management teams to identify and validate business needs in order to create well-defined market requirements, business requirements, business cases and analysis associated with GTECH products and services. The position was there to lead teams in synthesising GTECH's, customers' and the market requirements to support the evolution of GTECH's products and services
Dec.2007-Jul.2010
EMEA Service Desk and Deskside Manager
Applied Material
I led and managed a team of 34 technical resources, on-site and off-site, 3 levels of support for nearly 4.000 internal Applied Materials customers across EMEA region. The main Key Performance Indicators were 95% of the Service Level Agreements were achieved and customer satisfaction was 4.6/5 within the approved functional budget. Being the main contact for local business management, I worked with the council and Regional Executive committie.
Team member of the Merge and Acquisition team, my main role was to roll-out Applied Materials' IT infrastructure 120 days after the official announcement. I managed 5 merge-and-acquisitions across the world.
Jul.2000-Nov.2007
European & Asia IT Manager
Applied Material formaly Metron Technology
Member of the European and Asia steering committee, I led and managed the IT support team, 14 technical resources across Europe and Asia regions with the main goal to standardise processes, hardware and software, to centralise applications to two redundant data centers to improve support and reduce costs.
Oct.1998-Jun.2000
Project Manager
Applied Material formaly Metron Technology
My primary responsibilities were to write the European specifications document to allow Metron Technology to select a worldwide ERP solution. Being part of the ERP delivery team, my role was to convert all data from legacy applications into Microsoft Dynamics and create an interface with other applications for all European and Asia Metron Technology offices.
Jun.1995-Jul.1998
IT Manager
Applied Material formaly Metron Technology
I oversaw and coordinated the technology direction and strategy, process and quality improvement. I managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. I directed IT teams in designing, building, implementing, managing, supporting and enhancing key technologies. My responsibilities included application lifecycle development, data warehousing, business intelligence, customer support, and customers relations. I managed a team of 2 technical employees.
EDUCATION
2018
Micro-MBA
Management Entrepreneurial - Centre Patronale - Romandie Formation
2008
ITIL
Information Technology Infrastructure Library Training
2006
Project Management
Project Management Institute
Training
1999
Programmer
"Advanced programmer" C/Side
Training
1999
English training
English training Oxford
1995
University Licence
CO.P.P.I Conduite de Projet de Production Informatisée
1994
Brevet de Technicien Supérieur
C.I.R.A Contrôle Industriel et Régulation Automatique
1992
Baccalauréat
F3 Electro-Technique
1990
Brevet d'Etudes Professionnelles
Electro-Technique
SKILLS
Program & Project Manager
Kindness leadership
People Management
Change Management
French - Mother Tongue
English - Advanced
EXPERTISE
I'M AN ACHIEVER
I have a kind of fire burning inside me. It pushes me to do more, to achieve more. After each accomplishment reached, the fire dwindles for a moment, but very soon rekindles itself, forcing me towards the next accomplishment.
I'M ANALYTICAL
Objective and dispassionate, I like data because they are value free. Armed with these data, I have the ability to think about all the factors that might affect a situation..
I'M A DELIBERATIVE
Careful and vigilant, I take care of considering options, thinking through the pros and cons of each alternative to take decisions or make choices, to anticipate obstacles an to reduce risks.